Frequently Asked Questions
Everything you need to know about shopping with RAGTAG GLOBAL.
Are the items sold on RAGTAG GLOBAL authentic?
Yes, every item undergoes a rigorous multi-point inspection by our expert authenticators to ensure 100% authenticity before it is listed on our site.
How do you determine the condition of pre-owned items?
We use a standardized grading scale from 'S' (New/Unused) to 'C' (Visible signs of wear). Detailed descriptions and high-resolution photos are provided for every product to ensure transparency.
Do you offer international shipping?
Absolutely. RAGTAG GLOBAL ships to over 50 countries worldwide using premium couriers like DHL and FedEx to ensure your fashion finds arrive safely and quickly.
What is your return policy?
We accept returns within 14 days of delivery, provided the security tag remains attached and the item is in its original sent condition.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.